Terms of service
General Terms and Conditions of Sale
1.Our Business Policy
1.1.The Vendor offers products for sale on formacemento.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
1.2."Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on formacemento.com.
1.3.The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.
1.4.These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on formacemento.com between the Users and the Vendor.
2.How to Execute a Contract with the Vendor
2.1.To place an order for the purchase of one or more products, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
2.2.The order form contains information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs.
2.3.An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
2.4.The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by clicking on the section called “Login”.
2.5. English is the language used for executing contracts with the Vendor.
2.6. After your order form has been submitted, the Vendor will process your order.
2.7.The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, the Vendor shall inform you at the order confirmation that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.
2.8. By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on formacemento.com.
2.10. Upon submission of an order form and acceptance of the same by the Vendor, the Vendor shall send you a purchase order confirmation by e-mail, containing a summary of the information related to the order form (the products' main characteristics, detailed information on the price, terms of payment, and shipping costs).
- Guarantees and Product Price Indication
3.1.The main characteristics of products are shown on formacemento.com on each product page. The products offered for sale on formacemento.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.
3.2.Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
3.3. Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically canceled.
3.4. All Products sold by formacemento.com will be delivered in their original packaging. When trying on the products you should not damage the original packaging of the purchased products should you wish to return the purchased product.
3.5.The legal guarantees established by Articles 129, 130 and 132 of the Consumer Code as defined below apply to the sale of the products by the Vendor. Under these Articles, you have the right to have the products brought into conformity, free of charge, by repair or replacement (provided that you are entitled to select whether having the product repaired or replaced within the limits provided by the law), or, in case of failure of one of the remedies above (according to Article 130, para 7, of the Consumer Code), to have an appropriate reduction in the price of the products, or the contract canceled. You lose these rights if fails to notify the Vendor of the lack of conformity within 2 (two) months of the date on which you detected such lack of conformity. In any event, actions intended to assert a lack of conformity not maliciously concealed by the Vendor shall automatically lapse 26 (twenty six) months after the delivery of the products.
3.6. In the event that you are seeking the product to be repaired or replaced due to lack of conformity pursuant to this Section 3, delivery costs for returning the product to be repaired or replaced shall be borne by the Vendor, as well as any costs related to the delivery to you of the repaired or replacing product.
3.7.Procedure to be followed by you to return the product to be repaired or replaced is the same as set forth at clause 7, except for the different timing possibly provided in the present clause.
4.1.Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2.In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to provide remote electronic payment services. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account at the order confirmation.
5.Shipping and Delivery of the Products
5.1 Purchased products shall be delivered to the address indicated by you in the order.
5.2. For each order, the Vendor shall invoice the purchased products by email or by post to you, pursuant to the applicable laws and regulations. The invoice will be based upon the information provided by you at the time of the order. No alterations to the invoice are possible after the invoice has been issued.
5.3. Delivery charges shall be borne by you and are indicated separately on the order form and invoice, unless otherwise provided
5.5 Orders shipped outside of the European Union may be subject to import duties.Orders shipped outside EU, UK, USA or Canada may be subject to import taxes.
5.6. The purchased product shall be delivered by a courier service selected by the Vendor (hereinafter, “Courier”); the purchased products will be delivered on working days (thus excluding Saturdays, Sundays and local or national holidays) within the term indicated for any single product on the product description.
5.7. At the time of delivery of the purchased products by the Courier, you (or a nominated representative) is required to verify:
(i) that the number of items being delivered corresponds to that indicated on the delivery note; and
(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner.
5.8 Any damages to the packaging and/or the product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by you, you may not make any objection to the exterior characteristics of the delivered parcel.
Please contact our Customer Care for further information by email: firstname.lastname@example.org
7.Consumer Rights and the Cooling-Off Period
7.1.If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from formacemento.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) calendar days, beginning on the day you receive the products. In this case you will receive a refund of the price of the products including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) in accordance with this Clause 7; A restocking fee of 15% of the item price applies.
7.2.You should return the products to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7.3.To return the products:
you should notify us in writing within fourteen (14) calendar days, beginning on the day you receive the products (or for purchases of multiple products, the day on which you received the last product) by contacting our Customer Care.You should keep a record of your cancellation notice;
the products shall not have been used or damaged;
the products shall be returned in their original packaging, which is an integral part of the products;
products shall be returned to the Vendor within fourteen (14) calendar days of the date you notify us of your decision to cancel.
7.4. If you cancel the contract within the fourteen (14) calendar days cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days of the day on which you gave notice of your cancellation; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. The Vendor will refund the price of the product in full. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.
7.5. The cancellation right set out in this section 7 does not apply to delivery products which are made to your specifications or clearly personalized.
7.6. The Vendor generally accepts returns in many in-stock items, excluding final sale items. No returns or exchanges will be accepted on the following items, exceptions are indicated on each product page. For example, sales of the following items are considered final:
-Made to Order items
Specific policies will be indicated on each product page.
For further information and assistance on the methods of purchase online, You may contact the Vendor at the Customer Care by email: email@example.com
10.Governing Law and Competent Jurisdiction
10.1These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts (Consumer Code) - and specifically “Capo I, Titolo III of Part III - and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.
10.2 Any disputes arising from the interpretation, validity and/or execution of these General Terms and Conditions of Sales shall be subject to the mandatory territorial jurisdiction of the competent court of the place of residence or domicile of the Consumer.
11.Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on formacemento.com and shall therefore apply to orders submitted after that date.